SAP Customer Service tcodes
| Table Name | Description |
|---|---|
| IBSSI_RFCDEST | RFC Destination for IBS Functions |
| IE06 | Change Equipment |
| IH10 | Display Equipment |
| IH11 | Display Functional Location |
| IL20 | Change Functional Location |
| IW55 | Create Activity Report |
| IW56 | Create service request |
| IW72 | Change Service Order |
| IW73 | Display Service Order |
| IW74 | Change Contract for Serviceable Item |
| IW75 | Display Serviceable Item Contract |
SAP Customer Interaction tcodes
| Table Name | Description |
|---|---|
| CIC0 | Customer Interaction Center |
| CIC1 | Scripting: Assign Texts |
| CIC2 | Scripting: Variable Maintenance |
| CIC3 | Sales Summary |
| CIC4 | Archiving Logging |
| CIC5 | Archiving Infostore |
| CIC9 | Maintain scripts |
| CICAC | Callback Component Configuration |
| CICAD | BDC name and Transaction Code |
| CICAE | Input Step Mapping |
| CICAF | Constant Source |
| CICAG | Container Source |
| CICAH | Function Call Source |
| CICAI | BDC Field Destination |
| CICAJ | Parameter ID Destination |
| CICAK | Output Mapping |
| CICAL | CIC Compoent Variants |
| CICC | Maintain CIC Framework ID |
| CICD | Assign Components to Framework ID |
| CICE | Assignment of Visible Components |
| CICF | CIC Component Definition |
| CICL | CIC Profile Definition |
| CICM | Component Profile Type Definition |
| CICN | Customizing Toolbar Maintenance |
| CICO | CIC Profile Definition |
| CICU | Toolbar Profile Maintenance |
SAP Customer Interaction Center tcodes
| Table Name | Description |
|---|---|
| CCMP_RABOX | Remote Action Box via SAPGui for HTM |
| CIC7 | Maintain Scripting Profile |
| CICA | Maintain Activities in CIC |
| CICAA | Callback Queue Maintenance |
| CICAB | Callback Queue Assignment |
| CICAM | Assignment of Visible Components |
| CICB | Detail Keys for Activities in CIC |
| CICG | Call Center Profile Maintenance |
| CICH | CTI Telephony Buttons |
| CICI | Profile for Telephony Controls |
| CICJ | Maintain Logging Profile |
| CICK | Maintain Scripting Profile |
| CICP | Contact Search Configuration |
| CICQ | Assign Hidden Components to Framewrk |
| CICV | CTI Queue Maintenance |
| CICW | CTI Queue Assignment Maintenance |
| CICX | Component Container Maintenance |
| CICY | CTI Administration |
| CICZ | DNIS mapping |
| CRMC_CIC_WSP0 | CIC Component Definition |
| EHVD | HTML Customer Overview: Select Data |
| ENVD | CIC: Data Environment Maintenance |
| EWB_WEBGUI | FOPs for Web GUI |
| EWFC | IS-U Front Office Configuration |
| EWFC0 | Action Box Configuration |
| EWFC1 | Action Config. for HTML Operation |
| EWHV | Generic IAC for Cluster Objects |
| RCCMREP01 | Organization/Agent Time Report |
| RCCMREP02 | Organization/Agent Call Vol. (DNIS) |
| RCCMREP03 | Agent Activities |
| RCCMREP04 | Agent Profile Report |
| RCCMREP05 | Agent Profile Overview |
| RCCMREP06 | PD Organization Profile - Detail |
| RCCMREP07 | Document Flow Report |
SAP Knowledge Base tcodes
| Table Name | Description |
|---|---|
| IS00 | Number range maintenance: ISMP |
| IS01 | Solution DB - Create/Display/Change |
| IS02 | Text Indexing for Solution Database |
| IS03 | Number range maintenance: ISOL |
| ISCA | Define Symptom Type |
| ISCB | Define Solution Type |
| ISCC | Define Symptom Categories |
| ISCD | Define Solution Categories |
| ISCE | Define Application Areas |
| ISCF | Define Validation Categories |
| ISCG | Define BO Types for Symptoms |
| ISNR | Number range maintenance: ISDB |
SAP Installed Base Management tcodes
| Table Name | Description |
|---|---|
| COIB | As-Built for Serialized Article |
| IB61 | Create Installed Base with Reference |
| IH20 | Where-Used List Time |
| IH22 | Where-Used List Time Interval |
SAP Service Processing tcodes
| Table Name | Description |
|---|---|
| OISC | Generation of PM Orders |
| OISD | Generation of PM Orders from SD |
| OISE | SD Service Processing Active? |
| OISF | Generation of Orders from the WP |
| OISN | Number range maintenance: IRESTO |
SAP tcodes
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