SAP Customer Service TABLES (CS)
| Table Name | Description |
|---|---|
| TBMOT | Accounting indicators |
| TBMOTX | Accounting indicator description |
SAP Customer Interaction TABLES (CS-CI)
| Table Name | Description |
|---|---|
| CICCFGTIME | Configuration change time |
| CICCONF | CCM framework screen configuration |
| CICFHCASSN | Call center framework hidden component modules |
| CICFSCASSN | Call Center Framework Screen Component Module |
| CICPROFILE | Customer interaction center profile |
| CICPROFILES | Customer interaction center profiles |
| CICTOOLBAR | CCM Application Toolbar Profile |
| CICTOOLBAREXCL | CIC Application Toolbar Exclusions |
| HRP1260 | DB Table for Infotype 1260 |
SAP Customer Interaction Center TABLES (CS-CI-CIC)
| Table Name | Description |
|---|---|
| CACCEL | Online BDC transaction accelerator definition |
| CCMACTPROF | Loggable activity code group membership |
| CCMAUTHPIN | Call center authentication pin attempts table |
| CCMAUTHPROF | Call center authentication attributes |
| CCMCBQPROF | Call center callback - Callback queue profile |
| CCMCBQPROFASSN | Call center callback - Assignment of profile to queues |
| CCMCBQUES | Call center callback - Callback queue definition |
| CCMCBQUES_T | Call center callback - Callback queue description |
| CCMCCONT | Component container configuration |
| CCMCCONT_T | CCM Component Container Text |
| CCMCCPROF | Call center profile |
| CCMCLBC | Callback Configuration |
| CCMCLBC_T | Call center callback - Configuration table label |
| CCMCLBD | Call center callback user options |
| CCMCLBS | Call center callback - Whole |
| CCMCSCONF | Contact search/display configuration |
| CCMCSEARCH | Search type to matchcode mapping for CCM contact search |
| CCMCSEARCHMAP | Matchcode mapping for CCM contact search |
| CCMCTIADMIN | CTI Administration/Policy |
| CCMCTIPROF | CIC Front office function key profile |
| CCMCTIQUEUE | Call center queues |
| CCMCTIQUEUE_T | Call center queue texts |
| CCMCTIQUEUEASSN | CTI queue assignments |
| CCMDNIS | Inbound DNIS display text |
| CCMLOG | Activity log |
| CCMLOGD | Activity log details |
| CCMOBJKEYS | Information object instance |
| CCMOBJLST | List of information objects in a container |
| CCMSCRPROF | Script activity profile |
| CCMSCRPROFILE | Call center management scripting profile |
| CCMSCRVAR | Script variable name |
| CCMSESSION | Call management sessions |
| CDESTBDCFIELD | Online BDC value destination map |
| CDESTPID | Online BDC parameter-id preset destination |
| CIMAP | Input Sequence for BDC Sessions |
| COMAP | Online BDC output mapping from message table to container |
| CRM_CIC_OPDELC | Object Provider Service: class delegation - customer |
| CRMC_CIC_ASP_A | "IC WinClient: ASP |
| CRMC_CIC_ASP_AT | "IC WinClient: ASP |
| CRMC_CIC_ASP_C | "IC WinClient: ASP |
| CRMC_CIC_ASP_CA | "IC WinClient: ASP |
| CRMC_CIC_ASP_CT | "IC WinClient: ASP |
| CRMC_CIC_ASP_DA | "IC WinClient: ASP |
| CSRCCONSTANT | Online BDC constant value source map |
| CSRCCONTAINER | Online BDC container value source map |
| CSRCFCALL | Online BDC function call value source map |
| EBAPRESC | Object Presentation: Customer Definitions |
| ECCPCALLBACKRV | Reasons for callback |
| ECCPCALLBACKRVT | Reasons for callback (texts) |
| ECCPRECEIVE | Configuration of office-recipient for workflow start |
| ECCPRECEIVET | Configuration of office-recipient for workflow start (texts) |
| ECICCONTHIST | CIC Profile: Contact History |
| ECICCONTHISTT | Customizing Table for Contact History |
| ECICWFINB | Profile for CIC workflow inbox |
| ECICWFINBFLT | Task Filter for Profile- for CIC Workflow Inbox |
| ECICWFINBT | Profil for CIC workflow inbox (text) |
| EECICTOOLBAR | CIC Function Bar Profile |
| EWBWEBGUIITS | ITS Basic Address for Method Inplace-Calls in the CIC |
SAP Knowledge Base TABLES (CS-CM-KB)
| Table Name | Description |
|---|---|
| ISLACT | SDB: Solution Activity |
| ISLATT | SDB: Solution Attachment |
| ISLATTXT | SDB: Solution Attachment Text |
| ISLTK | SDB: Solution Task |
| ISLVALCAT | SDB: Solution Validation Category |
| ISMIT | SDB: Symptom Trigger |
| ISMITCA | SDB: Symptom Trigger Cause |
| ISMITOP | SDB: Symptom Trigger Object Part |
| ISMITPR | SDB: Symptom Trigger Problem |
| ISMITXT | SDB: Symptom Trigger Short Text |
| ISMOB | SDB: Symptom Object table |
| ISMP | SDB: Symptom table |
| ISMSL | SDB: Symptom Solution Link table |
| ISMTXT | SDB: Symptom short text |
| ISMVALCAT | SDB: Symptom Validation Category |
| ISOL | SDB: Solution table |
| ISOPT | SDB: Table for user settings |
| ISOTXT | SDB: Solution Short Text Table |
| ISUSR | SDB: Table for user recently edited symptoms/solutions |
| T0KBA | SDB: Customizing Symptom Type |
| T0KBAT | SDB: Customizing Symptom Type Text |
| T0KBB | SDB: Customizing Solution Type |
| T0KBBT | SDB: Customizing Solution Type Text |
| T0KBC | SDB: Customizing Symptom Category |
| T0KBCT | SDB: Customizing Symptom Category Text |
| T0KBD | SDB: Customizing Application Area |
| T0KBDT | SDB: Customizing Application Area |
| T0KBE | SDB: Customizing Validation Category |
| T0KBET | SDB: Customizing Validation Category |
| T0KBF | SDB: Customizing Solution Category |
| T0KBFT | SDB: Customizing Solution Category Text |
| T0KBN | SDB: Customizing Number ranges |
| T0KBOB | SDB: Customizing Object table |
SAP Installed Base Management TABLES (CS-IB)
| Table Name | Description |
|---|---|
| TCM_ECN | List of Change Numbers (Configuration Management) |
SAP Service Processing TABLES (CS-SE)
| Table Name | Description |
|---|---|
| RESTO | Reservation records for PM technical objects |
| T399A | Control: Automatic Order Creation |
| T399C | Control: Service Assembly Processing |
| VBPM | Supplement for Sales Document Items: Technical PM Objects |
SAP Field Service TABLES (CS-SE-FS)
| Table Name | Description |
|---|---|
| IWWO | Pervasive Service: Cluster with Internet Data |
SAP Tables
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